On-demand remote support
Get a technician on your computer in minutes
Chat with us, and we connect securely to fix it while you watch. $78.50 per hour plus tax (first hour up front, then 15-minute blocks); $52 per hour for ExpertGuard members, and included with ExpertGuard Pro. Mon–Fri 9–5 Central (24/7 for Pro members).
Signs Your Computer Has a Virus
Most infections do not announce themselves. Call us if you notice any of these:
- Pop-ups, new toolbars or a browser homepage you did not set
- A “Microsoft” or “Apple” warning telling you to call a phone number (this is always a scam)
- The computer suddenly runs much slower, or the fan runs when it is idle
- Friends get strange emails or messages from your accounts
- Files you cannot open, or a note demanding payment to unlock them
If someone already got into your computer
If you let a stranger connect to your computer or gave out card details, turn the computer off, call your bank, and call us at (830) 237-6547. We remove any remote-access programs the scammer left behind, clean the infection, and help you change the passwords that matter.
What it costs
Most cleanups start with a remote session: $78.50 per hour plus tax, first hour up front, then 15-minute blocks ($52 per hour for ExpertGuard members, included with ExpertGuard Pro). Badly infected machines can come to the shop at 20475 Hwy 46 W, Suite 130, Spring Branch, where most cleanups take about 2 hours.

