ETS Remote Support tool
This is the program our technicians use to help you on your computer. It is made for Expert Tech Solutions and connects only to our own support server.
Only run this if you are talking with an Expert Tech Solutions technician in our website chat or on the phone at (830) 237-6547. We never contact people out of the blue asking them to install software. If someone did, close this page and call us.
Download ETS Remote Support (Windows)
File: ETS-Remote-Support.exe · for Windows 10 and 11
How it works
- Open the file you downloaded and click Connect. Nothing is installed permanently.
- A box pops up with a one-time 6-digit code. Type it into our website chat so we connect to the right computer. The code works once and expires in 10 minutes. Never read it to someone who called you out of the blue.
- Before a technician sees your screen, opens a command prompt or touches files, you get a pop-up asking for permission. Nothing happens unless you click Allow.
- You can watch everything we do, and you can end the session at any time by closing the program.
- The first hour is invoiced through our billing system before we connect, and time past the first hour is billed in 15-minute blocks: $78.50 per hour plus tax; $52 per hour for ExpertGuard members; included with ExpertGuard Pro.
Questions? Chat with us on any page of experttechsolutions.com or call (830) 237-6547, Monday–Friday 9–5 Central.